DIGITAL & AI · 17 pages
Transforming Hotel Services through Digital Kiosks: Customer Acceptance, Customer Experience, and Engagement as Pathways to Competitive Advantage
Digital Kiosk · Customer Acceptance · Customer Experience
Proceedings of the International Symposium on Management (INSYMA) (Vol 23, 2026)
Papers
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SUSTAINABILITY · 21 pages
Transforming Koperasi Merah Putih through Governance and Innovation: Strategic Insights from Swiss Cooperatives
Good Cooperative Governance · Sustainability Strategic Orientation · Member Participation Capability
DIGITAL & AI · 5 pages
Understanding Consumer Needs in the Digital Era: Digital Technology, Consumer Insight, and Blue Economy Productivity
Blue Economy Productivity · Consumer Insights · Digital Technology
STRATEGY & MANAGEMENT · 7 pages
Unlocking Employee Performance: Work-Life Balance, Quality of Work Life, Job Satisfaction, and Workload in the Public Sector
Work-Life Balance · Quality of Work Life · Job Satisfaction
DIGITAL & AI · 5 pages
Upskilling and Reskilling Strategies to Build Future-Ready Human Capital in the Era of Digital Transformation and the Industrial Revolution 5.0: A Literature Review
Upskilling · Reskilling · Future-Ready Human Capital
DIGITAL & AI · 7 pages
Virtual Influencers in Digital Marketing: A Systematic Review of Trust, Authenticity, Engagement, and Consumer Persuasion
virtual influencers · digital marketing · trust
SUSTAINABILITY · 7 pages
Web-Based Digitalisation of Front Desk Agents to Support Tourism Services at Urban Camping Hostel
Digitalization · Front Desk Agent · Web Application
CONSUMER INSIGHT · 5 pages
What Are Consumers Really Paying For? Explaining Premium Headphone Consumption Among Gen Z
Need for Uniqueness · Generation Z · Brand Attachment
STRATEGY & MANAGEMENT · 6 pages
What Makes Gen-Z Buy Without Thinking? The Impact of Arousal and Pleasure in TikTok Shop Live Streaming
Online Impulsive Buying · Arousal · Pleasure
STRATEGY & MANAGEMENT · 21 pages
When Flexibility Meets Visibility Bias: Hybrid Work Flexibility and Career Satisfaction among Government Institution Staff
Hybrid Work Flexibility · Work-Life Balance · Employee Engagement
STRATEGY & MANAGEMENT · 7 pages
When Trust Fails but Image Prevails: UGC, Destination Image, and Tourist Visit Decisions at Santolo Beach, Indonesia
destination image · trust · user-generated content
CONSUMER INSIGHT · 4 pages
Why Do Consumers Buy What They Cannot See? A Conceptual Framework of Impulsive Buying in Blind Box Consumption
Blind Box · Perceived Uncertainty · Curiosity