Examining User Acceptance Intention for Mobile Payment System in Indonesia using the UTAUT2

Dublin Core

Title

Examining User Acceptance Intention for Mobile Payment System in Indonesia using the UTAUT2

Creator

Alven Justine Kojongian, Prita Ayu Kusumawardhany, Juliani Dyah Trisnawati

Proceedings Item Type Metadata

meta_title

Examining User Acceptance Intention for Mobile Payment System in Indonesia using the UTAUT2

Abstract/Description

This research investigates the influence between performance and effort expectancy, social influence, facilitating conditions, hedonic motivation, and habits on behavioral intentions and use behavior by applying The UTAUT2 (Unified Theory of Acceptance and Use of Technology). This type of research is quantitative research using the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis model. The data source in this research was obtained by distributing questionnaires to 180 Indonesian users of OVO mobile payment. The results of this study state that Performance Expectancy, Social Influence, and Facilitating Conditions support Behavioral Intention (BI) while other variables such as Effort Expectancy, Hedonic Motivation, and Habit do not support BI. However, BI supports Use Behavior.

publication_date

2024/06/15

pdf_url

https://insyma.org/proceedings/files/original/articles/9_alven.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/175

keywords

UTAUT 2, Behavioral Intention, Technology Adoption, Technology Acceptance, Mobile payment

firstpage

44

lastpage

49

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

21

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Alven Justine Kojongian

Author #2

Prita Ayu Kusumawardhany

Author #3

Juliani Dyah Trisnawati

no article

175

Files

9_alven.pdf

Citation

Alven Justine Kojongian, Prita Ayu Kusumawardhany, Juliani Dyah Trisnawati, “Examining User Acceptance Intention for Mobile Payment System in Indonesia using the UTAUT2,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/175.

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