Examining User Acceptance Intention for Mobile Payment System in Indonesia using the UTAUT2

Abstract

This research investigates the influence between performance and effort expectancy, social influence, facilitating conditions, hedonic motivation, and habits on behavioral intentions and use behavior by applying The UTAUT2 (Unified Theory of Acceptance and Use of Technology). This type of research is quantitative research using the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis model. The data source in this research was obtained by distributing questionnaires to 180 Indonesian users of OVO mobile payment. The results of this study state that Performance Expectancy, Social Influence, and Facilitating Conditions support Behavioral Intention (BI) while other variables such as Effort Expectancy, Hedonic Motivation, and Habit do not support BI. However, BI supports Use Behavior.