SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors

Abstract

This action research aims to measure the competency of auditors from the ISO 21001:2018 Management System certification body in Indonesia, starting from training, implementation, and evaluation of audit implementation. We use the Source-Input-Process-Output-Customer (SIPOC) model approach to measure the competency of trainee auditors. First, we design a training curriculum based on the requirements of interested parties, train, measure exam results, and receive feedback from National Accreditation Committee (NAC) assessors when conducting witness audits at certification institutions. The research results show that the SIPOC model can be used to measure and provide feedback on participant competency on an ongoing basis.