SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors
Dublin Core
Title
SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors
Creator
Muhammad Rosiawan, Juliani Dyah Trisnawati
Proceedings Item Type Metadata
meta_title
SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors
Abstract/Description
This action research aims to measure the competency of auditors from the ISO 21001:2018 Management System certification body in Indonesia, starting from training, implementation, and evaluation of audit implementation. We use the Source-Input-Process-Output-Customer (SIPOC) model approach to measure the competency of trainee auditors. First, we design a training curriculum based on the requirements of interested parties, train, measure exam results, and receive feedback from National Accreditation Committee (NAC) assessors when conducting witness audits at certification institutions. The research results show that the SIPOC model can be used to measure and provide feedback on participant competency on an ongoing basis.
publication_date
2024/06/15
pdf_url
https://insyma.org/proceedings/files/original/articles/27_Muhammad%20rosiawan.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/193
keywords
SIPOC Model, ISO 21001, Auditor Competency, Outcome based Training, Educational Organization
firstpage
148
lastpage
154
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
21
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
193
Files
Citation
Muhammad Rosiawan, Juliani Dyah Trisnawati, “SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors,” Proceedings of the International Symposium on Management (INSYMA), accessed July 19, 2025, https://insyma.org/proceedings/items/show/193.