The Effect of Service Quality and Travel attributes on The Visitor Decision Through Tourist Satisfaction

Dublin Core

Title

The Effect of Service Quality and Travel attributes on The Visitor Decision Through Tourist Satisfaction

Creator

Vira Rahman, Pricylia Chintya Dewi Buntuang

Proceedings Item Type Metadata

meta_title

The Effect of Service Quality and Travel attributes on The Visitor Decision Through Tourist Satisfaction

Abstract/Description

This study aims to determine how much service quality influences local tourist visiting decisions, with tourist satisfaction as a mediating variable at Taipa Beach. This type of research is quantitative, with the data collection method of distributing questionnaires through Google Forms. The sampling technique uses probability sampling. The population in this study is unknown, so using accidental techniques, the number of samples used is 67 respondents. The data analysis method used is Structural Equation Modeling (SEM) using Smart-PLS. The results of this study indicate that the service quality variable does not affect visitor decisions. Tourist attribute variables significantly affect visitor decisions, and service quality variables and tourist attributes indirectly through tourist satisfaction affect visitor decisions.

publication_date

2024/06/15

pdf_url

https://insyma.org/proceedings/files/original/articles/40_Vira%20Rahman.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/206

keywords

tourism, service quality, travel attributes, visitor decisions, visitor satisfaction

firstpage

225

lastpage

231

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

21

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Vira Rahman

Author #2

Pricylia Chintya Dewi Buntuang

no article

206

Files

40_Vira%20Rahman.pdf

Citation

Vira Rahman, Pricylia Chintya Dewi Buntuang, “The Effect of Service Quality and Travel attributes on The Visitor Decision Through Tourist Satisfaction,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/206.

Output Formats