The Role of Online Customer Reviews in Determining The Influence of Product Quality on Purchasing Decisions
Dublin Core
Title
The Role of Online Customer Reviews in Determining The Influence of Product Quality on Purchasing Decisions
Creator
Mitasari, Liza Nora
Proceedings Item Type Metadata
meta_title
The Role of Online Customer Reviews in Determining The Influence of Product Quality on Purchasing Decisions
Abstract/Description
This study analyzed how product quality affects cosmetic purchasing decisions. Furthermore, this study examines and analyzes the moderate role of Online Customer Reviews in the relationship between product quality and purchase decisions. The survey data was collected using purposive sampling techniques from 196 respondents who used cosmetic makeovers. The questionnaire was distributed via Google form to consumers living in the Jabodetabek area. The data was analyzed using the Structural Equation Model (SEM), with WarPLS. The results of this study show that product quality has a significant influence on purchasing decisions, and online customer reviews play a moderate role in the relationship between product quality and purchase decisions.
publication_date
2024/06/15
pdf_url
https://insyma.org/proceedings/files/original/articles/56_Mitasari%20Akim%20THE%20RO.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/222
keywords
Product Quality, Purchase Decision, Online Customer Reviews
firstpage
328
lastpage
332
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
21
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
222
Files
Citation
Mitasari, Liza Nora, “The Role of Online Customer Reviews in Determining The Influence of Product Quality on Purchasing Decisions,” Proceedings of the International Symposium on Management (INSYMA), accessed October 31, 2025, https://insyma.org/proceedings/items/show/222.