Beyond the Plate: How Service, Taste, Ambience, and Price Shape Dining Loyalty

Dublin Core

Title

Beyond the Plate: How Service, Taste, Ambience, and Price Shape Dining Loyalty

Creator

Ade Asria Radiany, Halek Mu’min, Arya Dwiyatmika Bimantara

Proceedings Item Type Metadata

meta_title

Beyond the Plate: How Service, Taste, Ambience, and Price Shape Dining Loyalty

Abstract/Description

This research examines the influence of service quality, food quality, atmosphere, and pricing on customer satisfaction and revisit intentions in Surabaya’s restaurant scene. The study finds that food and service quality significantly influence loyalty outcomes.

publication_date

2025/06/15

pdf_url

https://insyma.org/proceedings/files/articles/Arya_Dwiyatmika_Bimantara.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/336

keywords

customer satisfaction, revisit intention, service quality, food quality, atmosphere, pricing strategy

firstpage

146

lastpage

150

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Ade Asria Radiany

Author #2

Halek Mu’min

Author #3

Arya Dwiyatmika Bimantara

no article

25

authors

Ade Asria Radiany, Halek Mu’min, Arya Dwiyatmika Bimantara

Files

Arya_Dwiyatmika_Bimantara.pdf

Citation

Ade Asria Radiany, Halek Mu’min, Arya Dwiyatmika Bimantara, “Beyond the Plate: How Service, Taste, Ambience, and Price Shape Dining Loyalty,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/336.

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