Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction

Dublin Core

Title

Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction

Creator

Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan

Proceedings Item Type Metadata

meta_title

Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction

Abstract/Description

This study analyzes five service quality dimensions in e-money use and how they influence satisfaction and loyalty among Indonesian users. Findings emphasize app design, privacy, and fulfillment.

publication_date

2025/06/15

pdf_url

https://insyma.org/proceedings/files/articles/Amelia_Amelia.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/339

keywords

E-Customer Satisfaction, E-Customer Loyalty, Application Design, Privacy, E-Money Services

firstpage

162

lastpage

167

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Amelia

Author #2

Deddy Marciano

Author #3

Nuri Purwanto

Author #4

Nico Irawan

no article

28

authors

Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan

Files

Amelia_Amelia.pdf

Citation

Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan, “Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/339.

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