Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction
Dublin Core
Title
Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction
Creator
Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan
Proceedings Item Type Metadata
meta_title
Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction
Abstract/Description
This study analyzes five service quality dimensions in e-money use and how they influence satisfaction and loyalty among Indonesian users. Findings emphasize app design, privacy, and fulfillment.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/Amelia_Amelia.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/339
keywords
E-Customer Satisfaction, E-Customer Loyalty, Application Design, Privacy, E-Money Services
firstpage
162
lastpage
167
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
28
Files
Citation
Amelia, Deddy Marciano, Nuri Purwanto, Nico Irawan, “Building Loyalty in a Cashless World: The Impact of Service Quality on E-Money Satisfaction,” Proceedings of the International Symposium on Management (INSYMA), accessed October 31, 2025, https://insyma.org/proceedings/items/show/339.