Building Loyalty in E-Commerce: The Role of Service Quality Factors in Indonesian Online Shopping Platforms

Dublin Core

Title

Building Loyalty in E-Commerce: The Role of Service Quality Factors in Indonesian Online Shopping Platforms

Creator

Andri Radiany, Alvian Ade Erwansyah, Rifqi Amrulloh

Proceedings Item Type Metadata

meta_title

Building Loyalty in E-Commerce: The Role of Service Quality Factors in Indonesian Online Shopping Platforms

Abstract/Description

The research explores how reliability, security, app design, and customer satisfaction influence loyalty in Indonesia's e-commerce platforms. Customer satisfaction emerges as the most crucial factor.

publication_date

2025/06/15

pdf_url

https://insyma.org/proceedings/files/articles/Alvian__Ade_.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/340

keywords

Customer Satisfaction, Customer Loyalty, E-Commerce, Service Quality, Indonesia

firstpage

168

lastpage

173

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Andri Radiany

Author #2

Alvian Ade Erwansyah

Author #3

Rifqi Amrulloh

no article

29

authors

Andri Radiany, Alvian Ade Erwansyah, Rifqi Amrulloh

Files

Alvian__Ade_.pdf

Citation

Andri Radiany, Alvian Ade Erwansyah, Rifqi Amrulloh, “Building Loyalty in E-Commerce: The Role of Service Quality Factors in Indonesian Online Shopping Platforms,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/340.

Output Formats