Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung
Dublin Core
Title
Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung
Creator
Ernie Hendrawaty, Sudrajat, Prayudha Ananta, Lidya Ayuni Putri
Proceedings Item Type Metadata
Title
Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung
meta_title
Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung
Abstract/Description
This study analyses the transformation of culinary businesses in Pulau Pasaran, Lampung, focusing on the implementation of effective service management. Culinary businesses in Pulau Pasaran, mostly traditionally operated, face challenges in service management and environmental sustainability. Using a participatory approach through training, mentoring, and evaluation, the study aimed to enhance service management and environmentally-friendly practices. Results showed a 54.5% to 75% increase in participants' knowledge after training, along with significant changes in daily business practices, including reduced plastic use and improved customer satisfaction. Effective service management transformation is expected to improve competitiveness and local economic sustainability in Pulau Pasaran, while supporting community-based tourism development.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/Ernie_Hendrawaty.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/346
keywords
MSMEs, Digital Marketing, COVID-19, Social Media, E-Commerce
firstpage
203
lastpage
210
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
35
Files
Citation
Ernie Hendrawaty, Sudrajat, Prayudha Ananta, Lidya Ayuni Putri
, “Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/346.