Proposal for the Implementation of a Performance Evaluation System Using the Balanced Scorecard Method at the Jelegong Village Office

Abstract

Village government plays a strategic role in public service and regional development but faces challenges in implementing an effective performance evaluation system. Jelegong Village Office currently employs an administrative-based evaluation, which lacks a comprehensive performance assessment. This study proposes the implementation of the Balanced Scorecard (BSC) as a more structured and multidimensional performance evaluation system. Using a qualitative approach with case study methods and document analysis, the findings indicate that implementing BSC at the Jelegong Village Office enhances accountability, transparency, and governance effectiveness through four key perspectives: financial, community, internal processes, and learning and growth. This implementation enables more objective and data-driven performance measurement in resource management and public service improvement. However, challenges remain in technical aspects and human resource readiness, requiring a phased implementation strategy and continuous training.