Proposal for the Implementation of a Performance Evaluation System Using the Balanced Scorecard Method at the Jelegong Village Office
Dublin Core
Title
Proposal for the Implementation of a Performance Evaluation System Using the Balanced Scorecard Method at the Jelegong Village Office
Creator
Evan Devian Permana Saputra, R.Adjeng Mariana Febrianti
Proceedings Item Type Metadata
meta_title
Proposal for the Implementation of a Performance Evaluation System Using the Balanced Scorecard Method at the Jelegong Village Office
Abstract/Description
Village government plays a strategic role in public service and regional development but faces challenges in implementing an effective performance evaluation system. Jelegong Village Office currently employs an administrative-based evaluation, which lacks a comprehensive performance assessment. This study proposes the implementation of the Balanced Scorecard (BSC) as a more structured and multidimensional performance evaluation system. Using a qualitative approach with case study methods and document analysis, the findings indicate that implementing BSC at the Jelegong Village Office enhances accountability, transparency, and governance effectiveness through four key perspectives: financial, community, internal processes, and learning and growth. This implementation enables more objective and data-driven performance measurement in resource management and public service improvement. However, challenges remain in technical aspects and human resource readiness, requiring a phased implementation strategy and continuous training.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/Evan Devian Permana Saputra RAdjeng Mariana Febrianti _ REVISED.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/386
keywords
Balanced Scorecard, Performance Evaluation, Village Governance
firstpage
463
lastpage
468
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
75
Files
Citation
Evan Devian Permana Saputra, R.Adjeng Mariana Febrianti, “Proposal for the Implementation of a Performance Evaluation System Using the Balanced Scorecard Method at the Jelegong Village Office,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/386.