The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations

Dublin Core

Title

The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations

Creator

Rismaramdhani Zafarina, Santi Nururly

Proceedings Item Type Metadata

meta_title

The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations

Abstract/Description

The advancement of digital technology has significantly contributed to organizational efficiency and productivity. However, it has also created psychological challenges known as technostress. This study aims to identify the determinants of technostress and its implications for organizational performance through a literature review approach. The findings reveal that technostress is influenced by five main dimensions: techno-overload, techno-complexity, techno-insecurity, techno-uncertainty, and techno-invasion. These factors contribute to increased workload, job uncertainty, work-life imbalance, and resistance to adopting new technologies. The impact of technostress on organizations includes decreased employee motivation, engagement, and productivity. In response, this study proposes three mitigation strategies: organizational strategies (e.g., training, technical support, and flexible work policies), technological design strategies (e.g., user-friendly systems and management of digital distractions), and individual coping strategies (e.g., enhancing digital literacy and stress management techniques). These findings are expected to provide both theoretical and practical contributions to the development of adaptive organizational policies in facing the challenges of digital transformation.

publication_date

2025/06/15

pdf_url

https://insyma.org/proceedings/files/articles/Rismaramdhani.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/406

keywords

Technostress, Workload, Technology

firstpage

577

lastpage

584

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Rismaramdhani Zafarina

Author #2

Santi Nururly

no article

95

authors

Rismaramdhani Zafarina, Santi Nururly

Files

Rismaramdhani.pdf

Citation

Rismaramdhani Zafarina, Santi Nururly, “The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/406.

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