The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations
Dublin Core
Title
The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations
Creator
Rismaramdhani Zafarina, Santi Nururly
Proceedings Item Type Metadata
meta_title
The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations
Abstract/Description
The advancement of digital technology has significantly contributed to organizational efficiency and productivity. However, it has also created psychological challenges known as technostress. This study aims to identify the determinants of technostress and its implications for organizational performance through a literature review approach. The findings reveal that technostress is influenced by five main dimensions: techno-overload, techno-complexity, techno-insecurity, techno-uncertainty, and techno-invasion. These factors contribute to increased workload, job uncertainty, work-life imbalance, and resistance to adopting new technologies. The impact of technostress on organizations includes decreased employee motivation, engagement, and productivity. In response, this study proposes three mitigation strategies: organizational strategies (e.g., training, technical support, and flexible work policies), technological design strategies (e.g., user-friendly systems and management of digital distractions), and individual coping strategies (e.g., enhancing digital literacy and stress management techniques). These findings are expected to provide both theoretical and practical contributions to the development of adaptive organizational policies in facing the challenges of digital transformation.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/Rismaramdhani.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/406
keywords
Technostress, Workload, Technology
firstpage
577
lastpage
584
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
95
Files
Citation
Rismaramdhani Zafarina, Santi Nururly, “The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations,” Proceedings of the International Symposium on Management (INSYMA), accessed July 22, 2025, https://insyma.org/proceedings/items/show/406.