The Dark Side of Digital Transformation: Reviewing the Antecedents and Consequences of Technostress in Organizations

Abstract

The advancement of digital technology has significantly contributed to organizational efficiency and productivity. However, it has also created psychological challenges known as technostress. This study aims to identify the determinants of technostress and its implications for organizational performance through a literature review approach. The findings reveal that technostress is influenced by five main dimensions: techno-overload, techno-complexity, techno-insecurity, techno-uncertainty, and techno-invasion. These factors contribute to increased workload, job uncertainty, work-life imbalance, and resistance to adopting new technologies. The impact of technostress on organizations includes decreased employee motivation, engagement, and productivity. In response, this study proposes three mitigation strategies: organizational strategies (e.g., training, technical support, and flexible work policies), technological design strategies (e.g., user-friendly systems and management of digital distractions), and individual coping strategies (e.g., enhancing digital literacy and stress management techniques). These findings are expected to provide both theoretical and practical contributions to the development of adaptive organizational policies in facing the challenges of digital transformation.