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e-ISSN 3047-857X

INSYMA International Symposium on Management

Proceedings papers / Pages 680-683

The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar

  1. Elvia Nadhilah
  2. Yolanda Tamara Gultom
Volume 22 · 2025 Pages 680-683 e-ISSN 3047-857X English

Abstract

This study investigates the impact of benefit quality and customer satisfaction on loyalty at 372 Kopi Dago Pakar using path analysis. The results show that benefit quality has a positive effect on satisfaction and loyalty.

Keywords

  • benefit quality
  • customer satisfaction
  • loyalty
  • coffee shop
  • path analysis

Citation

Elvia Nadhilah, Yolanda Tamara Gultom. (2025). The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar. Proceedings of the International Symposium on Management, 22, 680-683.

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