The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar
Dublin Core
Title
The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar
Creator
Elvia Nadhilah, Yolanda Tamara Gultom
Proceedings Item Type Metadata
meta_title
The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar
Abstract/Description
This study investigates the impact of benefit quality and customer satisfaction on loyalty at 372 Kopi Dago Pakar using path analysis. The results show that benefit quality has a positive effect on satisfaction and loyalty.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/Elvia Nadhilah Yolanda Tamara Gultom _ REVISED.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/422
keywords
benefit quality, customer satisfaction, loyalty, coffee shop, path analysis
firstpage
680
lastpage
683
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
111
Files
Citation
Elvia Nadhilah, Yolanda Tamara Gultom, “The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar,” Proceedings of the International Symposium on Management (INSYMA), accessed October 31, 2025, https://insyma.org/proceedings/items/show/422.