The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar

Dublin Core

Title

The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar

Creator

Elvia Nadhilah, Yolanda Tamara Gultom

Proceedings Item Type Metadata

meta_title

The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar

Abstract/Description

This study investigates the impact of benefit quality and customer satisfaction on loyalty at 372 Kopi Dago Pakar using path analysis. The results show that benefit quality has a positive effect on satisfaction and loyalty.

publication_date

2025/06/15

pdf_url

https://insyma.org/proceedings/files/articles/Elvia Nadhilah Yolanda Tamara Gultom _ REVISED.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/422

keywords

benefit quality, customer satisfaction, loyalty, coffee shop, path analysis

firstpage

680

lastpage

683

issn

3047-857X

conference

Proceedings of the International Symposium on Management (INSYMA)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Elvia Nadhilah

Author #2

Yolanda Tamara Gultom

no article

111

authors

Elvia Nadhilah, Yolanda Tamara Gultom

Files

Elvia Nadhilah Yolanda Tamara Gultom _ REVISED.pdf

Citation

Elvia Nadhilah, Yolanda Tamara Gultom, “The Impact of Benefit Quality on Fulfillment and Its Affect on Client Dependability 372 Kopi Dago Pakar,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/422.

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