The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program
Dublin Core
Title
The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program
Creator
Muhammad Rosiawan, Juliani Dyah Trisnawati, Sarah Nurhalizah
Proceedings Item Type Metadata
meta_title
The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program
Abstract/Description
The purpose of this study is to present the impact of the implementation of the ISO 21001 educational organization management system and stakeholder satisfaction in a study program—Health Polytechnic in East Java. This study uses an action research approach starting from the implementation of EOMS ISO 21001, certification audit, to stakeholder satisfaction measurement. During the first implementation of EOMS ISO 21001, there were four minor category findings from the certification body's audit. On the other hand, the average score on the stakeholder satisfaction survey was 3.5 on a scale of 4. Additionally, the implementation of this management system standard has yielded positive results, including increased management commitment, a focus on student-centered learning, staff empowerment through professional development, the implementation of the PDCA cycle in the learning process, and increased stakeholder satisfaction.
publication_date
2025/06/15
pdf_url
https://insyma.org/proceedings/files/articles/juliani_dyah_trisnawati.pdf
abstract_html_url
https://insyma.org/proceedings/items/show/426
keywords
ISO 21001, Audit, Stakeholder survey, Study program.
firstpage
702
lastpage
707
issn
3047-857X
conference
Proceedings of the International Symposium on Management (INSYMA)
Volume
22
publisher_name
Fakultas Bisnis dan Ekonomika, Universitas Surabaya
no article
115
Files
Citation
Muhammad Rosiawan, Juliani Dyah Trisnawati, Sarah Nurhalizah, “The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program,” Proceedings of the International Symposium on Management (INSYMA), accessed October 31, 2025, https://insyma.org/proceedings/items/show/426.