Factors Affecting The Intention to Use Artificial Intelligence (AI) In Personal Financial Services Of MoMo E-Wallet Among Gen Z Customers In Ho Chi Minh City

Dublin Core

Title

Factors Affecting The Intention to Use Artificial Intelligence (AI) In Personal Financial Services Of MoMo E-Wallet Among Gen Z Customers In Ho Chi Minh City

Creator

Thanh Nguyen Phuc Quy

Proceedings Item Type Metadata

meta_title

Factors Affecting The Intention to Use Artificial Intelligence (AI) In Personal Financial Services Of MoMo E-Wallet Among Gen Z Customers In Ho Chi Minh City

Abstract/Description

The emergence of artificial intelligence (AI) in personal financial services has significantly transformed how customers interact with digital wallets such as MoMo. This study aims to identify the factors affecting Gen Z customers' intention to use AI in MoMo's personal financial services in Ho Chi Minh City. The proposed research model includes four factors: perceived usefulness, perceived ease of use, response quality, and performance expectancy. Inheriting the TAM and UTAUT theories, this study expects to provide practical evidence on AI adoption behavior among young, dynamic customers in Vietnam.

publication_date

2025/06/20

pdf_url

https://insyma.org/proceedings/files/articles/19. Vietnam_Linh Chau Dinh.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/490

keywords

Artificial Intelligence, Personal Financial Services, MoMo E-wallet, Gen Z, Intention to Use

firstpage

1104

lastpage

1108

issn

3047-857X

conference

Proceedings of the International Symposium on Management (Volume 21, 2024)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Thanh Nguyen Phuc Quy

Author #2

Linh Chau Dinh

no article

178

authors

Thanh Nguyen Phuc Quy, Linh Chau Dinh

Files

19. Vietnam_Linh Chau Dinh.pdf

Citation

Thanh Nguyen Phuc Quy, “Factors Affecting The Intention to Use Artificial Intelligence (AI) In Personal Financial Services Of MoMo E-Wallet Among Gen Z Customers In Ho Chi Minh City,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/490.

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