The Impact of Social Influence on Users' Intention to Use AI Chatbots: Mediating Effects

Dublin Core

Title

The Impact of Social Influence on Users' Intention to Use AI Chatbots: Mediating Effects

Creator

Truong Dinh Thai

Proceedings Item Type Metadata

meta_title

The Impact of Social Influence on Users' Intention to Use AI Chatbots: Mediating Effects

Abstract/Description

This study aims to explore the relationship between social influence and users' intention to use AI Chatbot services (AICSs) through the mediating roles of PE, EE, FC, HM. The survey data with the participation of 325 university students in Southern Vietnam in the form of an online survey. The research results show that social influence (SI) has a direct impact on AICS usage intention (BI), and also affects BI through the mediating roles of PE, EE, FC, HM. The research results have clarified the factors of social context and personal attributes that affect the intention to use AICSs in the current context. Therefore, these research findings are expected to provide important theoretical and practical implications for AI service developers and managers.

publication_date

2025/06/20

pdf_url

https://insyma.org/proceedings/files/articles/18. Vietnam_Truong Dinh Thai.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/518

keywords

AI Chatbot services, social influence, performance expectancy, effort expectancy, hedonic motivation, behavioural intention.

firstpage

1266

lastpage

1272

issn

3047-857X

conference

Proceedings of the International Symposium on Management (Volume 21, 2024)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Truong Dinh Thai

no article

206

authors

Truong Dinh Thai

Files

18. Vietnam_Truong Dinh Thai.pdf

Citation

Truong Dinh Thai, “The Impact of Social Influence on Users' Intention to Use AI Chatbots: Mediating Effects,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/518.

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