The Implications of Hybrid Working on the Practice of Good Corporate Governance: A Case Study in the Service Sector

Abstract

This study investigates the implications of hybrid working arrangements on the implementation of Good Corporate Governance (GCG) practices in the service sector. The research aims to understand how flexible work models influence accountability, transparency, responsibility, and employee engagement within corporate governance structures. Using a qualitative descriptive method, data were collected through interviews, documentation, and observation at selected service companies that have adopted hybrid work systems. The findings reveal that hybrid working enhances organizational flexibility and productivity, while also presenting challenges in maintaining effective supervision and communication between management and employees. Furthermore, the study highlights that technological adaptation, digital supervision, and clear policy frameworks play crucial roles in ensuring that GCG principles remain intact under hybrid conditions. Limitations of the study include the focus on a single sector and qualitative scope, which may restrict generalization to other industries. Future research is suggested to employ a mixed-methods approach to assess the quantitative impact of hybrid work on governance indicators across different organizational contexts.