The Influence Of Customer Satisfaction On Customer Loyalty Mediated By Brand Trust On Lazada E-Commerce In Mataram City

Dublin Core

Title

The Influence Of Customer Satisfaction On Customer Loyalty Mediated By Brand Trust On Lazada E-Commerce In Mataram City

Creator

Ika Wardiatul Jannah

Proceedings Item Type Metadata

meta_title

The Influence Of Customer Satisfaction On Customer Loyalty Mediated By Brand Trust On Lazada E-Commerce In Mataram City

Abstract/Description

This research aims to determine the effect of Customer Satisfaction on Customer Loyalty mediated by Brand Trust at Lazada E-commerce in Mataram City. The population in this study were consumers who had made transactions on the Lazada application in Mataram City using a sample of 100 respondents. The research method used in this research is quantitative research. This research is associative type, using SEM-PLS with SmartPLS 0.4. The results of this study indicate that Customer satisfaction has a positive and significant influence on Customer Loyalty which is mediated by Brand Trust.

publication_date

2025/06/20

pdf_url

https://insyma.org/proceedings/files/articles/DONE_Ika Wardiatul Jannah-2.pdf

abstract_html_url

https://insyma.org/proceedings/items/show/520

keywords

Customer Satisfaction, Customer Loyalty, Brand Trust

firstpage

1278

lastpage

1282

issn

3047-857X

conference

Proceedings of the International Symposium on Management (Volume 21, 2024)

Volume

22

publisher_name

Fakultas Bisnis dan Ekonomika, Universitas Surabaya

Author #1

Ika Wardiatul Jannah

Author #2

Baiq Handayani Rinuastuti

no article

208

authors

Ika Wardiatul Jannah, Baiq Handayani Rinuastuti

Files

DONE_Ika Wardiatul Jannah-2.pdf

Citation

Ika Wardiatul Jannah, “The Influence Of Customer Satisfaction On Customer Loyalty Mediated By Brand Trust On Lazada E-Commerce In Mataram City,” Proceedings of the International Symposium on Management (INSYMA), accessed July 1, 2025, https://insyma.org/proceedings/items/show/520.

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